Refund policy

Final Sale & Return Policy

Thank you for choosing our tattoo supplies for your business. We take pride in providing professional-grade products and maintaining the highest standards of quality and service.

Final Sale Policy

All sales are final. We do not accept returns or exchanges except in cases where a product arrives defective or damaged.

If you receive a defective or damaged product, please contact us within 7 days of delivery to initiate a claim. To qualify for a replacement or return:

  • The product must be unused

  • The product must be in its original packaging

  • Proof of damage or defect may be required

Once the issue is verified, we will provide instructions for replacement or resolution.

Management-Approved Returns

In rare circumstances where a return is approved by management for reasons other than defect or damage:

  • A 20% restocking fee will apply.

  • Return shipping costs are the responsibility of the customer.

International Orders

For international returns, the customer is responsible for:

  • Return shipping costs

  • All customs-related charges, including:

    • Duties

    • Taxes

    • Brokerage fees

These fees will be deducted from any approved refund.

Opened or Used Products

For hygiene and safety reasons within the tattoo industry:

  • We do not provide refunds or credits for any products that have been opened, used, or altered in any way.

Please carefully review your order before completing your purchase. If you have any questions about a product, we strongly recommend contacting us prior to placing your order.

Order Fulfillment

In the unlikely event that we are unable to fulfill part or all of your order, we will issue a full refund for the unavailable item(s).

We also reserve the right to cancel any order at our discretion. If this occurs, a full refund will be issued.

Delivery & Shipping Policy

Failed Deliveries

If a shipment cannot be delivered and is returned to us:

  • If the issue is due to customer error (incorrect address, refusal of delivery, failure to receive package, etc.), the customer will be responsible for:

    • Return shipping fees

    • Original shipping charges

    • Any applicable customs fees

    • A 20% restocking fee

Company Error

If the delivery issue occurs due to our error, and the customer prefers a refund instead of reshipment, we will issue a full refund.

Local Pickup

For orders placed with local pickup:

  • Orders must be picked up within 4 weeks.

  • After 2 weeks, we will contact the customer to remind them that their order is ready.

  • Customers will then have 1 additional week to pick up the order.

If the order is not collected within this time:

  • The order may be cancelled

  • A 20% restocking fee will apply.